Tencent Cloud, refined through the technological crucible of massive services like QQ, WeChat, and Tencent Games, integrates expertise ranging from infrastructure to fine-tuned operations and from platform strength to ecosystem building. Tencent Cloud leverages this integration to offer a comprehensive cloud service experience, encompassing cloud computing, cloud data, and cloud operations, to enterprises and entrepreneurs alike in the market.
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A robust infrastructure, proprietary operating system, years of technical refinement, and extensive service experience enable us to deliver high-performance, easy-to-manage, intelligent, and flexible cloud services to our customers.
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Seven major joint security laboratory teams, integrated intelligent security management system to help you establish a systematic security defense mechanism.
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From infrastructure to industry application areas, we provide a comprehensive product system to offer one-stop solutions for various business scenarios, driving business growth.
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A complete partner ecosystem that collaborates with industry stakeholders upstream and downstream to provide high-quality services and a wide range of products to meet your comprehensive business needs.
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24/7 efficient service guarantee, diverse service support, and provide professional end-to-end technical services before, during, and after cloud migration, making your journey to the cloud more secure.
ISO 22301 is the first international standard with a focus on Business Continuity Management (BCM). It provides a comprehensive and universal methodology for BCM, enabling businesses to achieve internationally recognized best practices. Tencent Cloud is one of the first cloud service providers in China to achieve ISO 22301 certification.
The Big Data Product Capability Certification covers seven dimensions: functionality, operational capabilities, multi-tenancy, availability, security, scalability, and compatibility, totaling 38 indicators. It undergoes strict processes, including data review, technical testing, vendor evaluation, and expert reviews. Tencent Cloud is the only major internet company among the first batch of enterprises to pass this certification.
Real-Time Audio and Video (Tencent RTC) is based on Tencent's deep expertise in networking and audio-video technology accumulated over 21 years. It offers two scenario-based solutions: multi-party audio and video calls and low-latency interactive live streaming. These solutions are made available to developers through Tencent Cloud services and are designed to help developers quickly build cost-effective, low-latency, high-quality audio and video interactive solutions with encrypted traffic.
Cloud Streaming Services (CSS) provides you with fast, stable, and professional cloud-based streaming processing services. Depending on your specific streaming needs, CSS offers three services: Standard Streaming, Fast Streaming, and Cloud Control Room. These services cater to scenarios such as large-scale real-time viewing, ultra-low latency streaming, and convenient cloud-based directing. Combined with Tencent Cloud's VSLive SDK, CSS offers you an all-in-one audio and video streaming solution.
Live Event Broadcasting (LEB), also known as ultra-low latency streaming, is an extension of standard streaming designed for scenarios where extremely low latency is crucial. It offers lower latency compared to traditional streaming protocols, providing viewers with a millisecond-level live streaming experience. Fast LEB is suitable for scenarios that demand higher performance in terms of latency, such as e-commerce live streaming, sports events broadcasting, online education, and live online quizzes.
It provides integrated high-quality media services for creating, uploading, storing, transcoding, media processing, media AI, accelerated distribution and playback, copyright protection, and more for various media types such as audio, video, images, and more.
Cloud Video Caster (LVC) relies on Tencent Cloud's powerful video broadcasting capabilities to achieve cloud-based switching of live streams and multi-screen mixing and broadcasting. LVC supports features such as custom screen layouts, buffering, audio and video synchronous switching, eliminating the need for heavy traditional broadcasting hardware equipment. This allows you to conveniently and quickly use broadcasting services, enriching online business scenarios.
Tencent Effect SDK, which is also known as Tencent Special Effects SDK, is an essential component of Tencent Cloud's Visual Cube SDK. Leveraging the precise AI capabilities from Youtu and a wide range of real-time special effects processing from Tencent's P图 (P图 means "Photoshop" in Chinese) technology, Tencent Effect SDK provides rich product capabilities for various video processing scenarios. This SDK can be integrated with Tencent Cloud's other video and audio terminal products such as Tencent Cloud Live Streaming SDK, Short Video SDK, and Audio-Video Calling SDK, making it highly efficient and convenient for developers to use.
The Audiovisual Terminal SDK (Tencent Cloud Visual Cube) is a newly upgraded, all-in-one audiovisual communication product by Tencent Cloud. It integrates core audiovisual capabilities such as live streaming, video playback, real-time audiovisual communication, and instant messaging. It provides users with an integrated SDK that supports multiple terminal accesses, including mobile, PC, web, and mini-program terminals. With the rising popularity of various audiovisual scenarios, it offers a fast SDK integration solution, allowing users to customize the integration of the SDK based on their business needs.
The Tencent Cloud Visual Cube User Generated Short Video (UGSV) SDK is an important component of the Audiovisual Terminal SDK (Tencent Cloud Visual Cube). It is built on Tencent Cloud's robust cloud-based video on demand capabilities, including uploading, storage, transcoding, and distribution. The UGSV SDK integrates client-side features such as video capture, editing, splicing, special effects, sharing, and playback. It also incorporates Tencent's IM and video content recognition technologies, allowing users to focus on their core business and easily implement mobile-based short video applications.
| Content | Basic level | Business Level | Enterprise Level | Flagship level |
| Support Service Language: English, Chinese | V | V | V | V |
| Documentation, Whitepapers, Forums | V | V | V | V |
| Phone and Group Support for Technical Issues | Ticket | Ticket/Phone | Ticket/Phone | Ticket/Phone/M |
| Ticket Response Time | General inquiries < 2 hours | Business unavailability < 30 minutes Business/system abnormalities < 1 hour Usage consultations < 2 hours | Business unavailability < 15 minutes Business/system abnormalities < 30 minutes Usage consultations < 1 hour | Business unavailability < 15 minutes Business/system abnormalities < 30 minutes Usage consultations < 1 hour |
| Service Hours | 7X24 |
7X24 |
7X24 |
7X24 |
| Ticket Progress Tracking | V | V | V | V |
| Service Anomaly Preliminary Investigation | V | V | V | V |
| Third-Party Software Support [1] | V | V | V | V |
| Dedicated Technical Manager | V | |||
| Architecture Support | V | |||
| Case Submission | V | |||
| Tencent Cloud Database Automatic Scheduling/Backup | V | |||
| Tencent Cloud TKE Cluster Version Updates | V | |||
| Cost [2] | Please refer to detailed pricing | Please refer to detailed pricing | Please refer to detailed pricing |
| Content | Basic level | Business Level | Enterprise Level | Flagship level |
| Support Service Language: English, Chinese | V | V | V | V |
| Documentation, Whitepapers, Forums | V | V | V | V |
| Phone and Group Support for Technical Issues | Ticket | Ticket/Phone | Ticket/Phone | Ticket/Phone/M |
| Ticket Response Time | General inquiries < 2 hours | Business unavailability < 30 minutes Business/system abnormalities < 1 hour Usage consultations < 2 hours | Business unavailability < 15 minutes Business/system abnormalities < 30 minutes Usage consultations < 1 hour | Business unavailability < 15 minutes Business/system abnormalities < 30 minutes Usage consultations < 1 hour |
| Service Hours | 7X24 |
7X24 |
7X24 |
7X24 |
| Ticket Progress Tracking | V | V | V | V |
| Service Anomaly Preliminary Investigation | V | V | V | V |
| Third-Party Software Support [1] | V | V | V | V |
| Dedicated Technical Manager | V | |||
| Architecture Support | V | |||
| Case Submission | V | |||
| Tencent Cloud Database Automatic Scheduling/Backup | V | |||
| Tencent Cloud TKE Cluster Version Updates | V | |||
| Cost [2] | Please refer to detailed pricing | Please refer to detailed pricing | Please refer to detailed pricing |
