Alibaba Cloud is the first destination for entering the Chinese market. As the leading cloud provider in the Chinese cloud market, Alibaba Cloud is a cloud platform independently developed by the Alibaba Group. It offers stable network quality and excellent performance within China. Whether it's infrastructure, data AI intelligence, or even security compliance, Alibaba Cloud provides comprehensive solutions. Additionally, Alibaba Cloud has established data centers in Southeast Asia ahead of time, making it the cloud platform with the most data centers in the Asia-Pacific region. It also serves as a CDN node service provider, making it the best choice for businesses looking to enter the Chinese market.
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Providing reliable and user-friendly cloud services, global intelligent big data solutions, integrated IoT capabilities, and mobile collaboration features for use anytime, anywhere. Alibaba Cloud offers various dedicated industry solutions and industry-agnostic solutions, empowering enterprises across different sectors. To date, Alibaba Cloud has served over 3 million customers in more than 200 countries worldwide.
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Alibaba Cloud has introduced a series of "Go China" solutions to assist overseas customers in entering the Chinese market and achieving rapid growth. Alibaba Cloud's products and services are comprehensive, providing one-stop solutions to help customers with tasks such as company registration and quickly building IT infrastructure. Additionally, Alibaba Cloud can assist overseas customers in accessing the Alibaba ecosystem and collaborate with global partners to bring overseas customers into the Chinese market.
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Internal data centers have become a critical urban infrastructure in the digital age, with their importance rivaling that of roads, railways, and bridges. Alibaba Cloud continues to invest in establishing stable and reliable data centers globally, collaborating with local ecosystem partners to create an ecosystem. The goal is to provide customers with localized solutions capable of addressing their business pain points. Alibaba Cloud has become the cloud service provider with the most data centers and CDN nodes in the Asia-Pacific region.
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Since 2009, "Double 11" has served as Alibaba Group's technology "training ground" and innovation "testing ground." Alibaba Cloud's data intelligence technologies, including big data platforms, offline and real-time computing, image processing, databases, AI, blockchain, and more, have been tested during the world-class traffic peaks of this event. On the "Double 11" day in 2019, the big data platform processed 970PB of data, and various AI technologies like natural language processing, machine translation, intelligent recommendations, and more were applied.
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Alibaba Cloud has extensive experience safeguarding the security of Alibaba Group, which helps customers defend against various security threats. Security Center is equipped with built-in security capabilities. As one of the most comprehensive security-qualified cloud computing service providers in Asia, Alibaba Cloud adheres to global security and compliance standards, consistently committed to protecting individual privacy.
Alibaba Cloud's network services offer you an extremely stable, low-latency, and high-speed network, along with flexible hybrid cloud connectivity. Our network services provide secure and reliable communication, allowing you to connect with IDCs in 28 regions worldwide. Alibaba Cloud's extensive network coverage spans over 85 regions globally, significantly reducing geographical distances through our network nodes.
This is an internet-based service that establishes connections between VPCs and on-premises data centers. You can use a VPN gateway to transmit encrypted traffic over the internet between Alibaba Cloud VPCs, enterprise data centers, corporate office networks, and internet platforms.
Dedicated network connections between different cloud environments. This service is used in various scenarios, such as communication between VPCs in different regions or user accounts, between on-premises data centers and cloud devices on leased lines.
It provides end-to-end cloud deployment solutions by connecting hardware and software to Alibaba Cloud. This allows enterprises to connect to the nearest VPC via encrypted connections.
Comprehensive virtual network functionality that provides customers with cloud-based cross-regional networks. This product facilitates communication between VPCs and VPCs, as well as between VPCs and on-premises data centers.
Global Accelerator is a global public network acceleration service that relies on Alibaba Cloud's high-quality bandwidth and global transmission network to achieve global network access and cross-regional deployment of applications, thereby enhancing user access experience for public network services. Global Accelerator significantly improves network quality and security, reduces network latency, and ensures high service availability.
Provide isolated cloud networks that allow you to operate different resources in a secure environment. Build isolated network environments on Alibaba Cloud, including custom IP address ranges, subnets, route tables, and gateways.
Secure and convenient dedicated connections for cloud services.
An independent public IP resource that can be separated from ECS and other public IP resources, allowing you to manage public IP resources flexibly, including different billing and transaction options, as well as various management methods.
Flexible use of network resources and access to VPC through a public internet gateway. This is an enterprise-grade public network gateway that provides proxy services (SNAT and DNAT). Its forwarding capacity is up to 10Gbps and it can be used for cross-region disaster recovery.
Distribute traffic across different instances to improve the service capacity of applications. You can use SLB to avoid single points of failure (SPOFs) and enhance the availability and fault tolerance of your applications.
| Content | Basic | Developer | Business | Enterprise |
| Support Service Languages: English, Chinese | V | V | V | V |
| Documentation, Whitepapers, Forums | V | V | V | V |
| OEM Ticket Support Service | 3 Tickets/Quarter | V | V | V |
| Ticket Response Time | <36 hours | <8 hours | <40 minutes | <15 minutes |
| Service hours | 5X8 |
5X8 |
7X24 |
7X24 |
| Phone and Group Support for Technical Issues | Ticket: Technical Support Personnel | Ticket: Senior Technical Support Personnel | Ticket: After-Sales Engineer | Ticket/IM/Phone: Expert |
| Ticket Progress Tracking | V | V | V | V |
| Initial Service Anomaly Detection and Troubleshooting | V | V | V | |
| third-party software support | V | |||
| Dedicated Technical Manager | V | |||
| Dedicated Business Manager | V | |||
| Escort Protection [1] | v limited | |||
| Training and Certification [2] | v limited | |||
| architecture support [3] | v limited | |||
| Proactive Guidance | Technical Support Manager | |||
| ACS Automatic Scheduling/Backup | V | |||
| Alibaba Cloud Automated Scheduling/Backup | V | |||
| Alibaba Cloud ACS Cluster Version Update | V | |||
| Cost [4] | Please refer to detailed pricing | Please refer to detailed pricing | Please refer to detailed pricing |
| Content | Basic Level | Business Level | Enterprise Level | Premium Level |
| Support Service Languages: English, Chinese | V | V | V | V |
| Documentation, Whitepapers, Forums | V | V | V | V |
| OEM Ticket Support Service | V | V | V | V |
| Ticket Response Time |
・Important work orders <90 minutes ・Normal work order <120 minutes |
・Includes 10 expedited work orders per month ・Expedited work orders <10 minutes ・Important work orders <90 minutes ・Normal work order <120 minutes |
・Important work orders <12 minutes ・General work orders <40 minutes |
・Important work orders <12 minutes ・General work orders <40 minutes |
| service hours | 7X24 |
7X24 |
7X24 |
7X24 |
| Phone and Group Support for Technical Issues | Ticket : Aftersales Engineer Team | Important and General Tickets: Aftersales Engineer Team Urgent Tickets: Senior Aftersales Engineer Team | Ticket: Aftersales Engineer | Ticket/IM/Phone: Expert |
| Ticket Progress Tracking | V | V | V | V |
| Initial Service Anomaly Detection and Troubleshooting | V | V | V | V |
| API and SDK support | V | V | V | V |
| third-party software support | V | V | V | V |
| Smart Inspection | Free use of intelligent advisors, one-click inspections to quickly identify potential risks of current cloud resources and applications. | Free access to smart advisors for one-click inspections to rapidly identify potential risks associated with current cloud resources and applications. | Enjoy complimentary access to intelligent advisors for effortless inspections that swiftly uncover potential risks associated with your current cloud resources and applications. | Utilize the free services of our intelligent advisors to effortlessly conduct comprehensive inspections, swiftly identifying potential risks associated with your current cloud resources and applications. Additionally, our dedicated Technical Service Manager will provide tailored cloud optimization solutions and assist in their implementation. They will also present a scheduled plan for cloud risk management. |
| Exclusive Technology |
-We offer 24/7 dedicated technical support through our enterprise DingTalk group, ensuring reliable technical assistance. Here are the severity levels and their corresponding response times: - Critical Issues: Response within <10 minutes (targeted consultation) - General Issues: Response within <1 hour Furthermore, we provide timely alerts for cloud product risks, fault notifications, and other important information. |
-We provide 24/7 dedicated technical support through an exclusive enterprise DingTalk group to ensure technical assistance. Here are the severity levels and their corresponding response times: - Critical Issues: Response within <10 minutes (targeted consultation) - General Issues: Response within <1 hour We also offer timely alerts for cloud product risk warnings, fault notifications, and other important information. |
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| Enterprise-level Exclusive Service |
Remote Customer Assurance Expert: - Ensure the overall problem response SLA in the DingTalk group is met. - Handle urgent issues or incidents with a quick response and provide specialized solutions. - Perform cloud risk diagnoses for customers, analyze them, and generate risk reports (1 time per month). |
The TAM (Technical Account Manager) offers multidimensional services: - Regular on-site technical exchanges - Cloud health checkups (at least every three months, once per round) - Assistance in building cloud governance processes (for customers with a purchase duration of at least three months, once per group) - Monthly service reports (including specialized governance, incident response, and demand status) - Delivery of best practices for cloud to practical customers - Detailed service summaries (for customers with a purchase duration of at least three months, once per segment) - In-depth long -term service reports and summaries (for customers with an annual purchase, once per year) |
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| ACS Automatic Scheduling/Backup | Ｖ | |||
| Alibaba Cloud Automated Scheduling/Backup | Ｖ | |||
| Alibaba Cloud ACS Cluster Version Update | Ｖ | |||
| Cost [4] | Please refer to detailed pricing | Please refer to detailed pricing | Please refer to detailed pricing |
