Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform globally, offering over 200 fully-featured services through its global network of data centers. Millions of customers, including the fastest-growing startups, the largest enterprises, and leading government agencies, use AWS to reduce costs, become more flexible, and innovate faster.
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AWS has been providing cloud services to millions of customers worldwide for over 16 years, executing a variety of use cases. Compared to other cloud providers, AWS has the most excellent operational experience and a larger scale.
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Through AWS, you can leverage the latest technology to experiment and innovate faster. We are continuously accelerating our pace of innovation and investing heavily in cutting-edge technologies to help you achieve your business transformation goals. Additionally, AWS has developed Amazon SageMaker, a fully managed machine learning service, to assist developers and scientists in handling everyday tasks related to machine learning without the need for prior experience.
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Supported by a comprehensive set of cloud security tools, encompassing over 300 security, compliance, and governance features. AWS adheres to 98 security standards and compliance certifications, and all 117 AWS services that store customer data offer encryption capabilities.
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AWS boasts the largest and most dynamic community, including millions of active customers and tens of thousands of partners worldwide. Customers span nearly every industry, of varying sizes, including startups, enterprises, and public sector organizations.
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Compared to any other cloud provider, AWS offers a broader and richer range of services, from foundational infrastructure technologies like computing, storage, and databases to emerging technologies such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. This allows you to migrate your existing applications to the cloud more quickly, easily, and cost-effectively, enabling you to create the ideal operational environment you envision.
AWS possesses the most extensive global cloud infrastructure. The AWS region and availability zone model has been recognized by Gartner and recommended for running mission-critical enterprise applications. There are 21 regions, 66 availability zones, and 180 points of presence in the network.
Gartner Research has positioned AWS in the Leader quadrant of the 2021 Magic Quadrant for Cloud Infrastructure and Platform Services (CIPS). In this Magic Quadrant, CIPS is defined as 'standardized, highly automated product or service offerings, in which infrastructure resources (e.g., compute, networking, and storage) are complemented by integrated platform services.' Caption: Gartner: 2021 Magic Quadrant for Cloud Infrastructure and Platform Services.
Virtual servers in the cloud.
Scalable cloud storage.
High-performance managed relational databases with full compatibility for MySQL and PostgreSQL.
Managed NoSQL databases.
Managed relational database services for MySQL, PostgreSQL, Oracle, SQL Server, and MariaDB.
Running code without having to consider servers.
Isolated cloud resources.
Launching and managing virtual private servers.
Large-scale building, training, and deploying machine learning models.
| Content | Basic Level | Development Level | Business Level | Enterprise Level |
| Support Service Languages: English, Chinese | V | V | V | V |
| Documentation, Whitepapers, Forums | V | V | V | V |
| Professional Billing Backend | V | V | V | V |
| Unlimited OEM Work Order Support Services | V | V | V | |
| Preliminary Troubleshooting of Service Abnormalities | V | V | V | |
| Customer Service Case Level [1] | System Damage: < 12 hours** General Guidance: < 24 hours** | Production System Down: < 1 hour Production System Damage: < 4 hours System Damage: < 12 hours General Guidance: < 24 hours | Critical Business System Down: < 15 minutes Production System Down: < 1 hour Production System Damage: < 4 hours System Damage: < 12 hours General Guidance: < 24 hours | |
| Work Order Progress Tracking | Ｖ | Ｖ | Ｖ | |
| Phone and Group Support for Technical Issues | Ｖ | Ｖ | Ｖ | |
| Support Services for High-Impact Issues | 5X8 | 7X24 | 7X24 | |
| AWS Personal Health Dashboard | Ｖ | Ｖ | Ｖ | |
| AWS Trusted Advisor[2] | 7 Core Items Check | Comprehensive Inspection | Comprehensive Inspection | |
| Escalation of Case Levels [3] | Ｖ | Ｖ | ||
| AWS Support API | Ｖ | Ｖ | ||
| Technical Account Manager (TAM) | Ｖ | |||
| AWS ECS Automatic Scheduling/Backup | Ｖ | |||
| AWS RDS Automatic Scheduling/Backup | Ｖ | |||
| AWS EKS Cluster Version Update | Ｖ | |||
| Training | Access to Online Self-Paced Labs | |||
| Cost [4] | Please refer to detailed pricing. | Please refer to detailed pricing. | Please refer to detailed pricing. |
